Terms of Service

These Terms of Service govern your use of our business analytics consulting platform and services. By accessing or using our services, you agree to be bound by these terms and conditions.

These terms establish the legal framework for our professional relationship and define the rights, responsibilities, and obligations of both parties. We recommend reading these terms carefully before engaging with our services.

These terms were last updated on January 15, 2025 and are effective immediately for all users and clients.

Service Description and Scope

Professional Consulting Services

Our services include business analytics consulting, operational efficiency assessments, cost reduction strategies, and performance improvement consulting:

Strategic business analysis and operational assessments
Cost optimization and efficiency improvement recommendations
Performance measurement and monitoring system development
Process improvement and workflow optimization
Data analysis and business intelligence solutions
Implementation support and change management guidance

Service Limitations

Our services are provided for informational and advisory purposes only. We do not provide:

Legal, financial, or regulatory compliance advice
Guaranteed financial outcomes or performance results
Direct implementation or operational management
Audit services or regulatory filing assistance
Investment advice or financial planning services
Technology development or software implementation

User Obligations and Responsibilities

Account and Information Accuracy

As a user of our services, you are responsible for:

Providing accurate, complete, and current information
Maintaining the confidentiality of your account credentials
Notifying us immediately of any unauthorized access
Updating your information when changes occur
Ensuring all provided business data is legitimate and authorized

Acceptable Use

You agree to use our services only for lawful business purposes and will not:

Violate any applicable laws, regulations, or third-party rights
Use the services for fraudulent or deceptive purposes
Attempt to gain unauthorized access to our systems
Distribute malware, viruses, or other harmful code
Reverse engineer or attempt to extract proprietary information
Use automated systems to access our platform without permission

Client Cooperation

Successful consulting engagements require active client participation:

Provide timely access to necessary information and personnel
Respond promptly to requests for clarification or additional data
Allocate appropriate internal resources for project support
Communicate changes in objectives or constraints promptly
Respect agreed-upon project timelines and milestones

Service Usage and Engagement Terms

Engagement Process

Our consulting engagements follow a structured process:

Initial consultation and needs assessment
Proposal development and scope definition
Contract negotiation and execution
Project implementation and monitoring
Results delivery and documentation
Post-engagement support and follow-up

Pricing and Payment

Our pricing structure is transparent and agreed upon in advance:

Fixed-fee projects with defined deliverables
Hourly consulting rates for flexible engagements
Performance-based pricing for specific outcomes
Travel and expense reimbursement as applicable
Payment terms specified in individual agreements
Currency: Euro (EUR) for all transactions

Modification and Cancellation

Changes to agreed services must be documented and mutually approved:

Scope changes require written approval and may affect pricing
Timeline modifications must be agreed upon by both parties
Cancellation policies vary by engagement type and timing
Partial completion deliverables may be subject to pro-rated billing

Intellectual Property Rights

Our Intellectual Property

We retain ownership of our proprietary methodologies, frameworks, and tools:

Analytical frameworks and assessment methodologies
Proprietary software tools and templates
Training materials and documentation
General industry knowledge and best practices
Trademarks, logos, and brand elements

Client Data and Deliverables

Clients retain ownership of their business data and customized deliverables:

Client-specific reports and recommendations
Business data and confidential information provided
Customized implementations of our methodologies
Results and outcomes specific to client operations

Warranties and Limitation of Liability

Service Warranties

We provide our services with professional competence but make no guarantees about specific outcomes:

Services performed with reasonable skill and care
Compliance with applicable professional standards
No warranty of specific financial results or improvements
No guarantee of regulatory approval or compliance
Recommendations based on information available at time of engagement

Limitation of Liability

Our liability is limited to the extent permitted by law:

Total liability limited to fees paid for specific engagement
No liability for indirect, consequential, or punitive damages
Exclusion of liability for lost profits or business opportunities
Client responsible for implementation decisions and outcomes
Liability limitations do not apply to gross negligence or willful misconduct

Indemnification

Both parties agree to mutual indemnification for certain claims:

Protection against third-party claims arising from breach of terms
Indemnification for intellectual property infringement claims
Coverage for violations of applicable laws or regulations
Exclusions for gross negligence or intentional misconduct

Legal Information and Dispute Resolution

Governing Law and Jurisdiction

These terms are governed by Cyprus law and subject to Cyprus court jurisdiction:

Governed by the laws of the Republic of Cyprus
Cyprus courts have exclusive jurisdiction for legal disputes
EU regulations apply where relevant
International commercial law principles may supplement

Dispute Resolution Process

We prefer to resolve disputes through collaborative approaches:

Direct negotiation and good faith discussions
Mediation through qualified commercial mediators
Arbitration under Cyprus Arbitration and Mediation Centre rules
Court proceedings as a last resort
Confidentiality maintained throughout dispute resolution

Confidentiality and Non-Disclosure

All parties commit to maintaining strict confidentiality:

Protection of proprietary business information
Non-disclosure of sensitive operational data
Confidentiality obligations survive termination of engagement
Exceptions for legal compliance requirements
Return or destruction of confidential materials upon request

General Provisions

Term Modifications

We may update these terms with appropriate notice:

Material changes communicated with 30 days notice
Continued use constitutes acceptance of modifications
Right to terminate services if terms become unacceptable
Historical versions available for reference

Severability and Waiver

These terms are designed to remain enforceable:

Invalid provisions do not affect remaining terms
Replacement of unenforceable clauses with valid equivalents
Waiver of rights must be explicit and in writing
No waiver of future enforcement rights

Force Majeure

Neither party is liable for performance delays due to circumstances beyond reasonable control, including:

Natural disasters, epidemics, or government actions
War, terrorism, or civil unrest
Infrastructure failures or cyber attacks
Supplier failures or transportation disruptions

Questions and Support

For questions about these Terms of Service or legal matters related to our engagement, please contact us through our official communication channels. We recommend documenting all legal inquiries in writing for proper record-keeping and response tracking.