Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and safeguard your data when you use our business analytics consulting services.
Our privacy practices comply with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and local Cyprus privacy laws. We believe in transparency and providing you with meaningful control over your personal information.
This policy was last updated on January 15, 2025 and applies to all interactions with our consulting platform and services.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide when using our services or communicating with us:
- Contact details including name and professional information
- Company information and business details
- Communication preferences and consultation requests
- Professional background and industry expertise
- Project requirements and business objectives
- Feedback and survey responses
Technical Information
We automatically collect certain technical information when you interact with our platform:
- Device information including browser type and version
- Internet Protocol (IP) address and geographic location
- Website usage patterns and navigation behavior
- Page views, session duration, and interaction data
- Referring websites and search terms
- Operating system and device characteristics
Business Information
During consulting engagements, we may collect business-related information necessary for our services:
- Organizational structure and operational data
- Financial metrics and performance indicators
- Process documentation and workflow information
- Strategic goals and business objectives
- Market analysis and competitive intelligence
- Implementation progress and results tracking
How We Use Your Information
Primary Purposes
We use your personal information primarily to provide, improve, and personalize our consulting services:
- Delivering customized business analytics and consulting solutions
- Communicating about projects, proposals, and service updates
- Processing consultation requests and scheduling appointments
- Providing technical support and customer service
- Analyzing business requirements and developing strategic recommendations
- Maintaining client relationships and project documentation
Service Improvement
We analyze usage patterns and feedback to enhance our services:
- Platform functionality optimization
- Content relevance and quality improvement
- User experience enhancement
- Service delivery efficiency
Legal Compliance
We may use your information to meet legal and regulatory requirements:
- Regulatory reporting and compliance
- Fraud prevention and security measures
- Legal dispute resolution
- Audit and investigation support
Data Protection and Security
Security Measures
We implement comprehensive security measures to protect your personal information:
- Data encryption in transit and at rest using industry-standard protocols
- Multi-factor authentication and access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection best practices
- Secure data centers with physical and environmental controls
- Incident response procedures and breach notification protocols
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy:
- Active client data: Duration of engagement plus 7 years
- Consultation records: 3 years from last interaction
- Marketing communications: Until withdrawal of consent
- Technical logs: 12 months unless required for security investigations
- Financial records: As required by applicable accounting standards
Data Sharing
We do not sell, rent, or share your personal information with third parties except in these limited circumstances:
- With your explicit consent or at your direction
- To trusted service providers who assist in our operations
- For legal compliance or legitimate business purposes
- In connection with business transfers or mergers
- To protect our rights, property, or safety
Your Rights and Choices
GDPR Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
- Right of Access: Request copies of your personal data
- Right to Rectification: Correct inaccurate information
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a usable format
- Right to Object: Oppose certain processing activities
- Right to Withdraw Consent: Revoke previously given consent
- Right to Lodge Complaints: Contact supervisory authorities
Communication Preferences
You can control how we communicate with you:
- Opt out of marketing communications at any time
- Update your communication preferences
- Choose your preferred communication channels
- Set frequency preferences for non-essential communications
Exercise Your Rights
To exercise any of your rights or make inquiries about your personal information:
- Contact us through our official communication channels
- Provide sufficient information to verify your identity
- Specify clearly which rights you wish to exercise
- Allow up to 30 days for us to respond to your request
International Data Transfers
Our services may involve transferring your personal information to countries outside the European Economic Area (EEA). When such transfers occur, we ensure appropriate safeguards are in place:
- European Commission adequacy decisions for approved countries
- Standard contractual clauses with international service providers
- Binding corporate rules for intra-group transfers
- Certification schemes and codes of conduct
- Explicit consent for specific transfer scenarios
We regularly review and update our international transfer mechanisms to ensure compliance with evolving data protection requirements.
Policy Updates and Contact Information
Privacy Policy Changes
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements:
- Material changes will be communicated prominently
- Updated versions will be posted on our platform
- Continued use constitutes acceptance of changes
- Historical versions available upon request
Contact and Support
For privacy-related questions, concerns, or requests:
- Use our official contact channels
- Specify that your inquiry is privacy-related
- Provide detailed information about your concern
- Expect acknowledgment within 48 hours
Supervisory Authority
If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. For Cyprus residents, this is the Office of the Commissioner for Personal Data Protection.